Step1 We recommend that you begin this process on a computer. Step 4 Choose one of the follwoing options to receive a download link and instructions for the device on which you want to install the software. On the Email tab, enter the email address and click Email me.
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On the Mobile tab, enter the mobile phone number and click Text me. On the confirmation window that displays to state the link has been sent, click OK. Step 5 On your smartphone or tablet, open the email or SMS message, then complete the following: Select your device type and confirm the box next to the License Agreement is checked. Step 6 Open the app and create a six-digit PIN. Important: This PIN is required to unlock or remove the app from the device. Once logged in, you can do the following: See an overview of all your devices, including the following: Devices and installed Cox Security Suite Plus software Protection status of each device Add or remove devices Reinstall software Manage mobile security settings remotely when your device is lost or stolen Deactivate licenses for any connected device Note: Cox recommends deactivating a device license only in the event that the device is no longer working or not in your possession.
Note: Click the Navigation tab on the right to see a list of all available features. See the table below to view the included options. Update Settings - Select an option and then click Apply. Parental Controls Click Parental Controls and manage any of the optional settings. Click the Action Bar. Select Preferences. Note: You must log in as the Mac administrator to make changes. Anti-Malware Click on the box next to the option you want to change. Note: Click Reset to return to the default settings. Note: Click Reset Firewall to return to default settings. Firewall - Advanced Make any changes to firewall and logging settings.
Tap Scan now to scan apps. Result: The Security scan report screen displays. Review and take any recommended actions. Tap Update virus definitions to update virus security. Privacy Open the Mobile Security app. Tap Privacy.
Refer to the table below to manage the selected option. Privacy Review and take any recommended actions. App Privacy Reivew any data exposures. Review risks and tap Trust to keep the app or Uninstall to remove it. Tap the box next to each app. Note: Tap Select all for all apps. Tap Lock or Unlock. Note: Once locked, the app requires the PIN to open it.
Tap the box next to each app to show for the profile. Tap Save. Tap the circle next to the profile to use. Tap Activate. Access the Battery Optimizer from the notifications bar. Enter your PIN and then tap Enter. Tap Change Profile. Choose a profile to access. Enter your PIN and then tap Continue. Note: Select Unrestricted to return to full access. Battery Optimizer Tap one of the following options to manage the Battery Optimizer: Optimize to improve power and performance. Extend battery Tap Extend to extend battery life.
Confirm or unselect features to manage and then tap Extend. Clean memory Review the active apps to free up memory. Tap Clean. Find Device Use these steps when your mobile device is lost or stolen: Go to www. Click on the tab of the lost or stolen mobile device. Use the image below to specific options. Floating Widgets Red - Threats have been identified Action To remove a specific threat, tap More Info to get more information on the threat then tap Remove. Orange - High memory usage has been identified Action Privacy Tap Trust all to ignore the alert and keep the app.
Tap More Info to get more information on the threat of the app and select one of the following options: Tap Trust to keep the app. Tap Uninstall to remove the app.
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High Memory Usage - To lower memory usage. To close a specific app, tap the X on the app you want to close. Backup and Restore Backup From a computer, go to www. Click on the tab of the device you are managing. Click Backup. Restore Open the McAfee app from your mobile device. Tap Backup. Tap Restore. Click Settings. Click Change PIN. Enter and re-enter the new PIN. Tap Settings.
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Tap General. Tap Change your PIN. Complete the following fields. Tap Web Security. Is there an Orange circle at the top of the app? Yes - Complete the following Select and enter an answer for two security questions. Click Save. No — Complete the following: Tap Settings. Tap Set Your Security Question. Enter your PIN. Please note your automatic renewal may fail to process if you used a payment device other than a credit or debit card to purchase your subscription.
If, at the time of renewal, your Software and Services have been renamed, upgraded or replaced by a new offering with reasonably comparable features, we may, at our discretion, automatically renew your subscription with the new offering for no more than the undiscounted subscription price of the new offering. Except as provided by our Refund Policy , cancelling your subscription or terminating this Agreement will not result in a retroactive refund or pro-ration of fees paid based on cancellation date.
Cancelling your subscription or terminating this Agreement will stop future recurring fees, and you will have access to the subscribed Software and Services until the end of the then-current Subscription Term. For more information on obtaining a refund for Software and Services purchased from McAfee, please see our Refund Policy. Data Charges. You are responsible for any charges incurred with your data- or mobile-service provider in connection with your use of the Software or Services, including any overage and penalties assessed for exceeding your data or minute allowance, or use of domestic or international short message service.
Support and Updates. If your Software and Services qualify for technical support and you have a current paid subscription, you will receive technical support in accordance with our current standard-support offerings. Not all Software and Services qualify for technical support.
Consult the documents that accompanied your purchase or terms of service, as applicable, for information regarding technical support and additional options. Our standard-support offerings, policies, and procedures may change from time to time and may vary by country. Any obligation we may have to support the previous version of the Software and Services ends when an upgrade, modified or later version, or other update to the Software and Services "Update" becomes available.
For your convenience and to ensure that the Software on your devices includes new features that we develop, by agreeing to this Agreement you give us permission to install Updates, and, at your request or with your consent, new Software on your devices automatically when available, to the extent that it is possible for us to run such background installations. We may also automatically pre-load Software, but will not activate such Software without your consent.
Any Updates or technical support provided for Free Software is at our sole discretion and may be discontinued at any time. McAfee may, at its sole discretion, discontinue certain Software or Services or particular features of the Software or Services. If a renewal term for your subscription would expire past the End of Sale date, you will not be able to renew your subscription.
In addition to this Agreement and applicable purchase documents, some Services that you purchase from us are subject to and governed by additional terms of service, which are posted on our website. Security Services must be updated to address new threats, to improve performance or efficiency, and for other business reasons. You acknowledge and agree that we may modify the features and functionality of the Services during the Subscription Term. Such modifications will not materially decrease the functionality of the Services.
Some devices may not be able to receive the Services. To receive the Services, a high-speed Internet connection is required, and your device must meet the applicable System Requirements. Safe Family and Multi-User Products. If you are an adult, parent, or legal guardian, you may use the Software or Services to track and monitor only your own children, children for whom you are the legal guardian, or others for whom you have legal authorization to track and monitor.
You are responsible for obtaining authorization from any third party to whom you extend access to multi-user Software or Services that track and monitor. Free Software. If the Software and Services that you download or otherwise receive are Free Software, then this section of the Agreement will also apply. To the extent that any provision in this section is in conflict with any other term or condition in this Agreement, this section will supersede such other term s and condition s with respect to such Free Software, but only to the extent necessary to resolve the conflict.
All Free Software is provided "as is", without any warranty express or implied , indemnity, or maintenance or support obligations express or implied , subject to any statutory rights that cannot be excluded or limited by law. You acknowledge that Free Software may contain bugs, errors and other problems that could cause system or other failures and data loss. You acknowledge that we have not promised or guaranteed to you that Free Software will be announced or made available to anyone in the future, that we have no express or implied obligation to you to announce or introduce Free Software, and that we are not obligated to introduce a product similar to or compatible with Free Software or any updates to any Free Software.
Accordingly, you acknowledge that any use of the Free Software is entirely at your own risk. The McAfee "Life of Your Device " subscription is not transferable or movable to any other person, PC, or device in any event or under any circumstance. Any attempt to transfer, move, or reinstall the McAfee "Life of Your Device " subscription on another PC or device, or to install the subscription on more than the original PC or device, or original three PCs or devices, as applicable, will terminate your right to install, use, or possess the McAfee "Life of Your Device " subscription.
In order to stay current and receive support, you must update your McAfee "Life of Your Device " Software periodically and upgrade to the latest version of the same McAfee product level of software. If your subscription includes Virus Removal Service, TechMaster Service or is entitled to our Virus Protection Pledge or a similar services whereby we or one of our partners access your device to attempt removal of malware or perform other specified services, additional terms apply as may be specified in the documents that accompanied your purchase and the terms of service that is available on our website.
We will make commercially reasonable efforts to perform malware removal Services. You understand and agree that not all malware can be removed through the Services and we do not guarantee that we can remove all malware from your device s. To the extent permitted by applicable law, we will have no liability for loss of or recovery of data, software, or loss of use of system s or networks arising out of these Services or any act or omission, including negligence, by us or our representatives.
If we work with you on any password or other access control issues, we strongly recommend that you reset such password s immediately following the completion of the Services. You agree that you are a legal license holder of the Software on your device and your use of the Internet is solely at your own risk.
By electing to receive the Services, you confirm that you i have full access to your hardware and software for which you are purchasing the Service, and ii have completed a back-up onto separate media of any software or data on the hardware that may be impacted by the Services. The Virus Protection Pledge requires active enrollment in our auto-renewal service and is subject to additional terms and restrictions posted on our website.
Password Management. You are responsible for the security of your password and for all aspects of keeping your account secure. You should keep your master password and encryption key for your account secure because without them you may lose access to your data. You are solely responsible and liable for any activity that occurs under your account, including by anyone who uses your account. If there is any unauthorized use or access to your account, you must let us know immediately. We are not responsible for any loss caused by unauthorized use of or access to your account; however, you may be liable for any losses we or others suffer because of the unauthorized use.
We offer both free and premium versions of our password management Software.
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The free version limits the maximum number of unique accounts such as a website or application login that you can store. The premium version of the Software may be downloaded at no cost during a promotion, however, when the promotional period ends you will not be permitted to add any new unique accounts if you have exceeded the maximum number permitted by the free version. If you download any McAfee password management Software, that download will be subject to all subscription fees that are published in connection with that download, as well as the terms and conditions of this Agreement.
McAfee WebAdvisor is Software with a corresponding website that provides users with information to guide users about certain risks that may be associated with a website. The WebAdvisor Software displays color-coded symbols next to links provided by major search engines, and the corresponding websites have dossier pages to provide information on the factors that affect site ratings.
The ratings are primarily derived using automated methods; the WebAdvisor Software cannot detect or examine every possible aspect of website design, nor can it determine the intent of the site owner. We do not control or assume responsibility for the content of the third-party sites, and some of the third-party sites may have content that you find objectionable, inappropriate, or offensive. Monitoring of Service Sessions. We and our partners may, but have no obligation to, monitor and record Service sessions, including telephone calls and online sessions for purposes of improving customer service, internal training and internal market research.
You hereby grant us permission to monitor and record the Services and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request; to provide the Services to you or other users and to enhance the types of Services we may provide to you in the future.
These terms only apply if you have enrolled in, are entitled to, or use our identity protection services from us or one of our trusted partners these Services are sometimes referred to as the "Identity Protection Services". Your entitlement under these Services may be specified in the documents that accompanied your purchase or enrollment and the additional product terms of service that apply and are available on our website.
Some features of the Identity Protection Services are only available to residents of the United States who possess a valid social security number. For a full list of eligibility requirements see here.
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This information is required in order to verify your identity, charge you the agreed-upon fees for our Services, and to fulfill our obligation to provide our Services to you, including monitoring your identity and communicating with third parties as necessary to provide such Services, such as, for example, identification verification companies, third party service providers, third party data suppliers, consumer reporting agencies, credit bureaus, payment validation companies, law enforcement agencies, or others.
You understand that by accepting this Agreement and using our Identity Protection Services, you are providing us and our employees, agents, subsidiaries, affiliates, contractors, third-party service providers and data providers, and all other credit reporting agencies under the Fair Credit Reporting Act "FCRA" , as amended, including Experian, TransUnion, Equifax, and affiliated entities, written instructions as described in these terms , consent and authorization to access and use consumer reports, including credit reports, about you or about any children you have enrolled, if applicable from each national credit or consumer reporting agency and to exchange information about you with third party data providers and each such national credit reporting agency in order to verify and monitor your identity and to provide the Identity Protection Services to you.
The Fair Credit Reporting Act allows you to obtain from each consumer reporting agency a disclosure of all the information in your consumer file at the time of the request. Full disclosure of information in your file at a consumer reporting agency must be obtained directly from such consumer reporting agency.
The consumer reports provided by or requested from McAfee Identity Protection are not intended to constitute the disclosure of information by a consumer reporting agency as required by the FCRA or similar laws. Under the FCRA you are entitled to receive an annual free disclosure of your credit report from each of the national credit reporting agencies. You may request your free annual report under the FCRA, at www. You are also entitled to receive a free copy of your credit report from a consumer reporting agency if:. You have been denied or were otherwise notified of an adverse action related to consumer, insurance, employment, or a government granted license or other government granted benefit within the past 60 days based on information in a consumer report provided by such agency.
You certify in writing that you are unemployed and intend to apply for employment during the 60 day period beginning on the date on which you made such certification. You certify in writing that you have reason to believe that your file at such consumer reporting agency contains inaccurate information due to fraud.
In addition, if you reside in the state of Colorado, Maine, Maryland, Massachusetts, New Jersey, or Vermont, you are entitled to receive a free copy of your consumer report once a year and if you reside in the state of Georgia, you are entitled to receive a free copy of your consumer report twice a year. For Illinois residents, consumer reporting agencies are required by law to give you a copy of your consumer record upon request at no charge or for a nominal fee. Otherwise, a consumer reporting agency may impose a reasonable charge for providing you with a copy of your consumer report.
The Fair Consumer Reporting Act provides that you may dispute inaccurate or incomplete information in your consumer report. If you wish to contact Equifax, Experian or TransUnion to obtain a copy of your consumer report directly from such agency or if you wish to dispute information contained in an Equifax, Experian or TransUnion credit report file, please contact such entities as follows:.
Additional Disclaimers of Warranties and Limitation of Liability. Below are additional warranties and limitations of liability applicable to our Identity Protection Services:. We are not a credit repair organization, or similarly regulated organization under other applicable laws, and do not provide credit repair advice. Our credit monitoring offerings monitor only the credit file associated with the purchasing consumer, and do not monitor, compare or cross-reference the credit file associated with the purchasing consumer to any other credit file s maintained by the applicable credit bureau s.
Credit scores, reports, and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete. A reduced service fee will be charged until you verify your identity. The Vantage Score credit scores are Vantage Score 3. Third parties may use a different Vantage Score or a different type of credit score to assess your creditworthiness. You represent and warrant to us that you will use Identity Protection Services and any of the information therein to protect against or prevent actual fraud, unauthorized transactions, claims or other liabilities, and not for any other purpose.
We are not responsible for delay or failure to perform due to causes beyond our reasonable control. A free subscription to Identity Protection Services is valid for one year from the date of sign-up. Agreement to Arbitrate Disputes. Subject only to the Small Claims Court Option described below in this section, any claim, dispute or controversy of any kind, regardless of the type of claim or legal theory or remedy "Claim" by either you or us against the other arising from, relating to or in any way concerning the Agreement, the Software, or Services shall be resolved by confidential binding arbitration.
Notice of Dispute. The party seeking arbitration must first notify the other party of the dispute in writing at least 60 days in advance of initiating arbitration. The notice must include your name, address, and contact information, the facts giving rise to the dispute, and the relief requested. At the device,,, and provide comprehensive defense against advanced threats with unified management in.
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